This Privacy Policy governs the manner in which the Astoria Culinary Expert Services or ACES collects, uses, maintains, and discloses personal information collected from our clients or unsolicited individuals that shows interest in our products and services.
COLLECTION OF PERSONAL DATA
The personal data we collect are information that identify you as Data Subject in accordance with the law. We may collect them through online quotation feedback form, newsletter form, contact forms, email communications and whenever we engage with you or contact you when you inquire or avail of our products and services. Personal Information may include your name, contact number, email address, and other information relevant to you.
HOW WE USE YOUR INFORMATION
We may use the collected information when you enter into or perform a contract with you, marketing purposes, but not limited to notify you of special promotions, facilitating social sharing functionalities, offers and events; enable it to contact you for confirmation or customer service questions, or after you sign up for or participate in certain activities; respond to inquiries, complaints, and other communications; and for profiling or demographics of clients. Comply with legal processes under applicable laws, responding to requests from public and government authorities, and enforcing our terms and conditions.
DISCLOSURE OF COLLECTED INFORMATION
We may use third party service providers to help us operate our business and administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
- Disclosure Permitted by Law as follows:
- to comply with a court order, subpoena, search warrant or other legal process
- to comply with legal, regulatory, or administrative requirements of any governmental authorities
- to protect and defend the company, its parent, subsidiaries, and affiliates, and all of their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim or dispute
- to enforce the terms of our website
- to prevent imminent physical harm
- to businesses that we may use for purposes of performing its functions
- in connection with the sale, assignment, or transfer of any subsidiary or affiliate hotel and resorts or website.
- Except as outlined in this Privacy Policy, we will not sell or trade to third parties any personal information obtained through its website without your consent.
CHOOSING TO PROVIDE INFORMATION
Providing personal information is required through our website to be able to provide you with our products and services we offer. You may opt not provide any personal information; however, we cannot guarantee the limits of services offered through our website.
If you submit any personal information on behalf of another person, you represent that you have the authority to provide such information and to permit us to use said personal information in accordance with this Privacy Notice.
HOW WE STORE AND SECURE YOUR INFORMATION
Personal information collected by the website is stored on secured servers. Our servers are protected by firewalls and other standard and tight security processes. Data stored on our servers are not generally accessible by unauthorized third parties but could become accessible in the event of a security breach. Unfortunately, no security system is 100% secure, thus we cannot ensure the security of all information you provide to us via the Services.
YOUR RIGHTS OVER YOUR DATA
If you leave your data in our Contact Form and Newsletter Form, you can request to delete or export your personal data we hold about you. Please fill out the access form to complete your request. If you no longer want to receive marketing-related emails, you may opt out by visiting our unsubscribe page.
For your protection, we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable and consistent with applicable law.
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase, reservation, or promotion). There may also be residual data that will remain within our databases and other records, which will be removed. In addition, there may be certain data that we may not allow you to review for legal, security or other reasons.
RETENTION
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
The criteria used to determine our retention period includes:
- The length of time we have an ongoing relationship with you and provide the services to you.
- Whether there is a legal obligation to which we are subject to certain laws that require us to keep records of your transactions for a certain period before we can delete them.
- Whether retention is advisable considering our legal position such as, for statutes of limitations, litigation, or regulatory investigations
UPDATES TO THIS PRIVACY STATEMENT
Any changes will become effective when we post the revised Privacy Statement on the Online Services. Your use of the our services following these changes means that you accept the revised Privacy Statement.
ADDITIONAL PRIVACY POLICY
CCTV Privacy Policy (CLICK HERE)
CONTACTING US
If you have any questions about this Privacy Statement, please contact us by email.
Data Privacy Officer
Astoria Hotels and Resorts
#15 J. Escriva Drive, Ortigas Business District
Pasig City, Philippines
dpo@astoria.com.ph